FAQs

WHAT PARTS ARE AVAILABLE FOR MY ORAL-B ELECTRIC TOOTHBRUSH AND WHERE CAN I BUY THEM?

To find what parts are available for your Oral Care Electric Toothbrush, please visit: www.service.oralb.com

CAN I USE MY ORAL-B ELECTRIC TOOTHBRUSH CHARGER ABROAD?

Our Oral-B electric toothbrushes all come with region specific battery chargers. To use them abroad you may need a voltage converter, plug adapter, or both as it depends on the country you are traveling to.

Follow these simple steps to find out if you can use your toothbrush abroad:

  • 1. Check the voltage printed on the base of your charger.
  • 2. Check the voltage of the country you are travelling too.
  • 3. Check the table below to find out if you need a voltage converter.

WHAT IS A PLUG ADAPTER?

A plug adapter allows a dual-voltage appliance from one country to be plugged into the wall outlet of another country. They do not convert electricity.

WHAT IS A VOLTAGE CONVERTER?

A voltage converter is an electric power conversion device used to change the electrical output of a power source. You can find plug adapters & voltage converters at most electronics or travel stores. Oral-B does not make either.

HELPFUL LINKS:

CAN I REPLACE THE BATTERY IN MY ORAL-B ELECTRIC TOOTHBRUSH?

No, you cannot replace the battery in your Oral-B electric toothbrush. The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.

If your Oral-B electric toothbrush stops working, please visit www.service.oralb.com where you will find detailed information about the Oral-B warranty and servicing.

DOES ORAL-B TOOTHPASTE CONTAIN WHEAT?

No. Oral-B toothpaste does not contain gluten or wheat, and our oral care plants do not process any gluten products.

HOW DO I KNOW WHICH ORAL-B ELECTRIC TOOTHBRUSH I HAVE?

Knowing the model of Oral-B electric toothbrush you have is very helpful. It can be used to determine the appropriate parts and accessories for your toothbrush. There are two numbers on the handle which are important, the Type Number and the Production Code.

TYPE NUMBER

This will identify which model of electric toothbrush you have. It is a 4-digit number which can be found on the underside of your toothbrush and is highlighted by the red arrows below. The Type Number should also be listed on the user manual for your toothbrush.

PRODUCTION CODE

This may be needed if you contact Oral-B with questions about your toothbrush. The format varies depending on the model; the blue arrows below point to the production codes for those brushes.

Please note that the packaging or box for your toothbrush might also list a Type Number. If it says “Type 3757”, that’s actually the Type Number for the charger, not the toothbrush. To double-check, you can find the charger Type Number on the underside of the charger.

THE TOOTHBRUSH TYPE NUMBER CAN BE USED TO:

  • locate the parts or accessories compatible with your toothbrush, or
  • download the user instruction manual for your particular model.

All you need to do is visit our Service Website. Once there, choose either “I need to find replacement parts and accessories” or “I need to find and download/print user instruction/manual”. Simply enter your toothbrush’s Type Number.

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